Maybe it's old fashioned of me, but the fact that he's verbally attacked my boss (who is a woman) makes me twice as pissed off. Add to the equation that I've had dealings with the person described below plenty of times over the last ten years, and never had a problem with him before. I thought he was a decent guy. I guess I was wrong.
Dear Brendan and -----,
I’ve been out of the office for the last week, so I’m sorry that I’m only now contacting you about the wholly unacceptable emails you’ve received from ---- -------. Please rest assured that his opinion does not reflect my opinion, or library management’s generally, nor indeed the opinion of the rest of the body of academic staff about the quality of service you are providing. You are offering a fantastic service with a wonderfully helpful approach, and you most certainly don’t deserve the sort of language and tone that ---- ------- has used.
This man has been finding difficulty with absolutely everything we’ve put in place instead of [
I really appreciate the great service you are offering with the scanning chapter service, and I hope that you will try to ignore these unreasonable remarks and remain confident that you are doing a great job.